How does billing between National Grid and Solstice work?

As a Solstice customer, you continue to receive your electricity from your utility provider as usual, but we save you money! Soon after your share of a community solar farm begins producing energy, you start receiving solar credits on your monthly utility bills for the solar energy you generated.

Each credit you receive is applied as a deduction from your electric cost on your National Grid bill. For more information about locating your solar credits, please see this article.

You pay for each credit you receive at a 10% discounted rate, ensuring you always save on your monthly electric costs.

If you're enrolled on a two-bill project, meaning you receive a bill from National Grid and Solstice:

• Your credit will be applied to your monthly National Grid bills.
• You will receive separate invoices from Solstice approximately 1-2 months after each credit is applied. Invoices detail the credit you previously received on your National Grid bill and the 10% discounted charge you owe Solstice for that credit. For more information about Solstice invoices, please see this article.
• Solstice will charge you via autopay from the default payment method linked to your Solstice account.

If you're enrolled on a consolidated billing project, meaning you do not receive a separate bill from Solstice:

• Your credit and the 10% discounted charge will both be applied to your monthly National Grid bills.
• You will receive credit explainers from Solstice approximately 1-2 months after each credit is applied. Credit explainers are statements that detail the credit and charge National Grid previously applied to your bill.

You can see your billing history, savings, positive environmental impact, and much more by logging in to your Solstice account at app.solstice.us. If you have any questions, please don't hesitate to reach out to us at [e-mail] or 845-853-0768.